Returns & Exchange

Your satisfaction with your purchase is of utmost importance to us. Here's some essential information regarding our policies and post-purchase services:

Quality and Craftsmanship:

• Our garments are meticulously crafted on a made-to-order basis, ensuring they are tailored to your unique specifications. Each piece is carefully handcrafted with precision and care.

Exchange and Returns Policy:

• Once an order has been placed, we do not offer exchanges or returns on the purchased items. This policy is in place due to the personalized and made-to-order nature of our products.

Alterations:

• We understand that sometimes minor adjustments may be required to ensure a perfect fit. We are delighted to offer complimentary alteration services for up to 90 days from the date of purchase. Please note that this service covers basic alterations.
• If you require alterations beyond the basic scope, we can accommodate them after reviewing the outfit, and additional charges may apply.

International Orders:

• For international orders, we recommend planning alterations carefully to minimize shipping costs. Any shipping expenses incurred for alterations will be the responsibility of the recipient.

Requesting Alterations:

• To request alterations, you can get in touch with us through our website, WhatsApp, or by visiting one of our physical stores. Our team will guide you through the process and provide assistance as needed.

At Isabis Couture, we are dedicated to ensuring your garments are a perfect fit and meet your expectations. If you have any questions or need assistance with alterations, please don't hesitate to contact us. We are here to make your experience exceptional and your attire impeccable.